Help Desk Technician

In by Stefanie Wallace

Position Responsibilities:
• Provide support to end users for computer, application, system, device, access and hardware issues
• Identify, research, and resolve technical problems of moderate complexity
• Respond to telephone, email, and on-line requests for technical support
• Document, track, and monitor problems using applicable systems and tools
• Coordinate with other teams or departments to resolve user problems

Minimum Qualifications:
• Decision making, problem solving, critical thinking, and analytical skills
• Organizational skills with emphasis on detail and follow-up
• Ability to troubleshoot technology problems and connectivity issues
• Must be able to exercise patience and professionalism during stressful situations
• Two (2) years of experience in a customer service support role
• One (1) year of experience in help desk role

Security Clearance Requirement:

  • Public Trust clearance

Equal Employment Opportunity
CompTech is committed to building a diverse and inclusive environment in which we recognize and value each other’s differences as well as fostering a culture that promotes its core values: Commitment, Innovation, and Customer Satisfaction. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, or status as a protected veteran. If you require assistance or an accommodation due to a disability, please call Human Resources at (937) 228-2667 or email stefanie.wallace@comptech.com. A CompTech associate will respond to your message as soon as reasonably possible.

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