The IA Access Management Analyst performs user account creation and maintenance in all environments of DLA systems and for all levels providing support managing user access to computer systems, servers, and networks by creating, managing, modifying, disabling, re-enabling, and requesting deletion of accounts (life cycle management) with appropriate privileges. The Analyst researches, assigns tickets, and provides details of all resolutions to the end user to ensure customer satisfaction. Additional support includes ensuring users are provided training on the secure use of IT systems (to include software applications) prior to being granted access. User training is structured to reflect unique user roles and privileges. To accomplish this, the Analyst utilizes systems such as Account Management and Provisioning System (AMPS), DACS-RM (Document Automation Content Services – Records Management) to upload documents for auditability purposes, and Customer Relationship Management (CRM).
Additionally, IA Access Management Analyst responsibilities include, but are not limited to:
- Assisting (with)
- subscribers’ issuance and Token enrollment, Token PIN reset, and delivery of SIPRNet and NIPRNet Tokens and PINs
- the DLA Enterprise PKI in regards to SIPR and NIPR Privileged accounts and CAC Pin Reset technology
- handling blank Token stock and inventory, reporting any Token issues to DLA PKI RA, and returning Bad/Damaged/Old Tokens to DLA PKI RA
- data owners to determine proper access requirements for employees
- Submitting requests for
- CRIs, validating the subscriber, and requesting a token required on behalf of subscribers
- Revocation on behalf of subscribers (or higher authority)
- PKI Device/Server Certificate requests on behalf of PKI Sponsor
- applicable Identity and Access DLA ITSM Remedy and/or email box to facilitate customer request and troubleshooting account issues as tickets are moved to completion
- management of the DLA Security Awareness, Training, paper DD2875 (SAAR or System Account Access Request), Privileged Rules of Behavior, Consent to Monitor, and Education program to heighten the awareness of agency personnel and provide for the professional development of IA resources
- Creating ITSM Remedy tickets, Standard Operating Procedures (SOP’s), checklists and Knowledge Based Articles (KBA’s)
- Modify accounts to include but not to be limited to, change of position, change in job role, change in duty station, separation from DLA and change of organization.
- Provide technical support to implement role based access control for DLA computers and networks
- Two (2) – three (3) years of relevant work experience
- Certifications must be maintained throughout the tenure of this position
Equal Employment Opportunity
CompTech is committed to building a diverse and inclusive environment in which we recognize and value each other’s differences as well as fostering a culture that promotes its core values: Commitment, Innovation, and Customer Satisfaction. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, or status as a protected veteran. If you require assistance or an accommodation due to a disability, please call Human Resources at (937) 228-2667 or email email@example.com. A CompTech associate will respond to your message as soon as reasonably possible.