IT Support Specialist

In by Stefanie Wallace

  • Full Time
  • Remote

Job Description:

The Senior Systems Administrator will plan and deliver customer support services including installation, troubleshooting, user assistance, and training. Job functions may include performance of or support of diagnosing and resolving problems in response to customer reported incidents, planning and analysis of work processes, researching and reporting trends and patterns of problems, developing training materials and performing computing/information system training sessions, developing and maintaining problem tracking databases, installing, troubleshooting, and maintaining hardware and software, performing backup and recovery operations, consulting with users to identify needs and requirements, conducting feasibility studies and trade-off analyses, preparing business cases, and ensuring the rigorous application of information security/Cybersecurity policies, principles, and practices. Additionally, the Systems Administrator will be required to provide both local and remote maintenance support to various operational systems deployed at more than one location.

Minimum Qualifications:

Six (6) years of progressive experience in the field of Information Processing

  • three (3) of which are specialized in Information Processing and involve a range of hardware/software solutions
  • two (2) of which are concentrated, hands-on experience in installing, diagnosing problems, and training
    customers in the use of software and hardware

Certification Requirements:

Computing Environment: Cert IA Role/Function: Workstation Admin D Account
Choose From (IAT-II): CCNA Security; CySA+; GICSP; GSEC; Security+; SSCP: CASP; CCNP Security; CISA; CISSP; GCED;GCIH

Security Clearance Requirement:
Secret

Equal Employment Opportunity
CompTech is committed to building a diverse and inclusive environment in which we recognize and value each other’s differences as well as fostering a culture that promotes its core values: Commitment, Innovation, and Customer Satisfaction. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, or status as a protected veteran. If you require assistance or an accommodation due to a disability, please call Human Resources at (937) 228-2667 or email stefanie.wallace@comptech.com. A CompTech associate will respond to your message as soon as reasonably possible.

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