About ISO/IEC 20000-1:2018
ISO/IEC 20000-1:2018 is a global standard that provides a comprehensive set of requirements for IT service management (ITSM). It specifies requirements for an organization to establish, implement, maintain and continually improve a service management system (SMS). The requirements specified in this document include the planning, design, transition, delivery and improvement of services to meet the service requirements and deliver value.
CompTech holds the ISO/IEC 20000-1:2018 certification, affirming our commitment to the highest standards in IT service management (ITSM). This global standard encompasses a broad set of requirements for establishing, implementing, maintaining, and continually improving a service management system (SMS). It covers essential aspects of ITSM, including planning, design, transition, delivery, and improvement of services to fulfill service requirements and deliver value. Our adherence to these stringent requirements demonstrates our dedication to providing superior IT services and solutions that meet and exceed our clients' expectations.
